Delivery And Shipping Policy
Delivery Policy
The delivery time of a particular product will depend on the following
factors:
§ The product for which the order is placed (E.g. some of the products
need special packaging and hence more time)
§ Whether the product is available in stock or not
§ The shipping address.
Based on the above, the delivery time of the item will be displayed to
the customer at the time of placing the order.
If the customer places an order for a customized item (e.g. hand-painted
saree or a stone statue of non-standard size), the order will be accepted only
after receiving confirmation from the artisan. The delivery time will be
intimated to the customer at the time of placing the confirmed order.
We use the services of reputed National Couriers to ship your order with
great care. Shipping within India is free for standard products. Shipping for
customized heavy products like stone sculptures will be charged separately and
will be communicated separately to customers at the time of placing order.
Shipping charges outside India will depend on the country and place and it will
be communicated separately to the customer at the time of placing the order.
The customer, upon receiving the shipment, must do the following:
o Check the package. If the outer package is damaged, the customer must
not accept the package. He/she must inform us immediately by calling the
customer complaint number (+91 8879768537) or dropping an email to info@arteastic.in
o If outer packaging fine, then accept the package from the courier. Open the packaging and check the product inside
o If the item is damaged, inform us immediately by calling the customer
complaint number (+91 8879768537) or dropping an email to info@arteastic.in
o Please retain the original package and the invoice in case of damaged
product.
o
Please send the picture of damaged
item to the email address info@arteastic.in
o
Please note that if the customer
fails to inform us about the damaged product within 24 hours, then it
will be deemed as accepted.
Cancellation Policy
After
placing a confirmed order, if the customer changes mind, he/she can cancel the
order within 24 hours of receiving order confirmation. Orders cannot be cancelled
after 24 hours.
Orders
cannot be cancelled for customized products.
Return & Refund Policy
An item can be returned only if
§ A wrong item has been sent (Different product code)
§ The product inside is damaged
In all the above cases, the customer must inform us immediately by
calling the customer complaint number (+91 8879768537) or dropping an
email to info@arteastic.in along with the picture of the product within 24
hrs. of delivery. A complaint ID will be created for the same.
Please retain the original package and the invoice in case of damaged
product.
The item must be couriered back by the customer using a trackable
courier service, along with the original package and invoice. The customer must
notify us with the tracking number.
Items (wrong products) cannot be damaged or used by the customer
The courier charges will be refunded to the customer
Replacement will be sent only after
§ The returned product has been received by us
§ The stock of the replaced item is available with us.
§ The status of the shipment will be conveyed to the customer by an email.
Refund of the product ordered can be done only when
§ Order is cancelled
§ The returned product has been received by us but the replacement is not
available with us
§ Mode of refund will be same as mode of payment
The Cancellation/Return/Refund policies are applicable only to Domestic Shipments. They are not applicable to International Shipments.
